Support

Last Updated: 8 September 2026

Need help? Start with the FAQ below. If you can't find your answer, email the right team directly — we read every message.

Contact Us

Response Times

• General support: within 3 business days
• Account suspension appeals: within 7 days
• Privacy / data requests: within 30 days (as required by UAE PDPL)
• Legal requests: as required by applicable law

Frequently Asked Questions

How do I become a creator?

Open the app and go to Settings → Become a Creator. You must be at least 18 years old. You will need to provide a valid Payoneer account ID to receive payouts. Register a free Payoneer account at payoneer.com if you do not already have one. Payoneer conducts its own identity verification.

How do creator payouts work?

Creators earn coins from tips, live gifts, DM access, profile access, Majlis access, and creator support. Coins are converted to AED at the current platform rate, which is shown in Settings → Wallet. A minimum payout threshold applies (shown in Settings → Wallet). Request a payout from Settings → Wallet → Request Payout. Payouts are processed via Payoneer within several business days.

What are Coins?

Coins are a virtual currency used within Majalis to tip creators, send live gifts, unlock paid content (profile access, DM access, Majlis access), and access other features. Coins are purchased via Apple App Store or Google Play. They have no cash value and are non-refundable once purchased, except as required by applicable consumer law or app store policy.

What is Majalis Premium?

Majalis Premium is a platform subscription that unlocks extended limits and features including an ad-free experience. Current feature limits are shown in the app. Premium is billed monthly or annually — through Apple App Store or Google Play when you subscribe in the app, or through our payment processing provider when you subscribe on the Majalis website. Premium is one entitlement whichever channel you buy it through, so subscribing again on a second channel gives you no additional features — but it does create a second subscription that bills separately, because the channels bill independently and neither one cancels the other. If you hold more than one, each is listed on the Majalis Premium page on the website, and each has to be cancelled in the channel it was bought in. Cancel anytime, in your device's subscription settings or on the website, whichever you subscribed through.

Why am I seeing ads?

Majalis displays third-party ads for users without an active Premium subscription. If you have Premium, you should see no ads — contact us if ads appear. If you do not have Premium, you can manage your ad personalisation preferences via Settings → Privacy → Ad Preferences. Upgrading to Premium removes all ads.

How do I cancel my Premium subscription?

A subscription is cancelled where it was bought. If you subscribed in the Majalis app: on iOS, go to Settings → Apple ID → Subscriptions → Majalis Premium → Cancel; on Android, go to Google Play → Profile → Payments & subscriptions → Subscriptions → Majalis → Cancel. If you subscribed on the Majalis website, open Majalis Premium on the website and cancel from there. Access continues until the end of the billing period. The Premium page shows you which of the two applies to your subscription.

My payout is delayed — what do I do?

Payouts are typically processed within several business days of your request. Ensure your Payoneer account ID is correctly entered in Settings → Wallet → Payout Account and that your Payoneer account is active and verified. If your payout is delayed beyond the expected timeframe, email support@k22hub.com with your username and payout request date.

How do I report a user or content?

Every post, profile, Majlis and message can be reported from the item itself. In the app, open the item's own menu — "⋯" on a post or profile — or press and hold a message; on the website, choose the flag. Your report goes directly to our moderation team. Urgent reports involving immediate harm are prioritised and actioned as quickly as possible.

My account was suspended — how do I appeal?

Email appeals@k22hub.com with your username, the date of suspension, and a description of the situation. We respond within 7 days.

How do I delete my account?

Go to Settings → Delete Account in the app. You can also visit majalis.k22hub.com/delete-account.html for full details on what is deleted and what is retained.

How do I request a copy of my data?

Email privacy@k22hub.com with the subject line "Data Export Request" and your registered email address. We will respond within 30 days as required by the UAE Federal PDPL. You can also initiate a data export request from within the app at Settings → Privacy → Export My Data.

Where is my data stored?

Your data is processed on cloud infrastructure located outside the UAE. Some service providers are located in other jurisdictions. See our Privacy Policy for full details on processors and cross-border transfers.